Support

Help with your workspace or connected account

Contact the MContentPlaner support team for product assistance, account connection issues, privacy requests or data deletion.

Product support

Email webmaster@mcontentplaner.com. Include the workspace name and a description of the issue, but never send passwords, access tokens or OAuth authorization codes.

Disconnect TikTok

Workspace owners can disconnect TikTok in Channels. They can also revoke access from their TikTok account settings. After disconnection, MContentPlaner can no longer make new TikTok API requests for that account.

Disconnect Facebook or Instagram

Workspace owners can disconnect either account in Connected Channels and may revoke MContentPlaner in Facebook or Instagram settings. This removes the stored provider authorization and prevents future API requests.

Privacy and deletion

Requests to access, correct or delete personal information, including data received from Meta, may be sent to webmaster@mcontentplaner.com. Include the workspace and connected account name, but no password or token. We verify the requester, process the deletion and confirm completion.

Service information

Service: MContentPlaner
Operating region: Italy and the European Union
Support languages: English, Italian and Russian